Services

We offer the following services, completely customizable to fit your companies needs.

All of our services are backed with a 100% satisfaction guarantee.

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Business Transformation

For Small Businesses: Business Transformation & Growth

Can your business run without you—at least for a day or two?

If the answer is no, we’ll work together to change that. I help small service-based businesses build the systems, services, and structure needed to reduce chaos, grow sustainably, and prepare for real scale.

Focus areas may include:

Developing repeatable procedures and workflows
Clarifying offers, pricing, and positioning
Improving branding, messaging, and online presence
Building early systems for hiring, delivery, and marketing
Creating simple tools to track progress, inputs, and outcomes

Ideal for: One- to five-person service businesses preparing to grow with clarity—and without burnout.

Operational Improvement

For Established Businesses: Operational Improvement

For larger businesses, I help uncover what’s holding performance back—and work with you to build stronger systems, clearer communication, and better team alignment. Whether you’re navigating change, facing turnover, or looking to fix persistent inefficiencies, I bring hands-on support and structured methods to move the business forward.

Focus areas may include:

Diagnosing and solving recurring operational pain points
Facilitating improvement events to accelerate targeted results
Increasing accountability, clarity, and follow-through across teams
Strengthening service delivery and the customer experience

Ideal for: Teams of 5–50 looking to overcome specific challenges, re-energize staff, or optimize key parts of the business.

Let's Talk

Not sure where to start—or just need someone to think through the next move with you?
Whether you’re facing a challenge or planning for growth, I’m here to help you make progress.
Let’s start with a short conversation.

What type of work is involved in transforming a business?

Transforming a business means tightening how things run and aligning every part of the operation with your goals. It often includes:

Building or refreshing your website and brand messaging
Creating a simple, consistent marketing and networking plan
Defining your service packages and pricing structure
Standardizing operations with workflows, checklists, and SOPs
Developing internal tools like an employee handbook or onboarding guide
Identifying which roles are needed, who will fill them, and what success looks like
Setting up a way to track revenue, inputs, and performance metrics

It’s not about doing more—it’s about making what you’re already doing work better.

What type of work is involved in operational improvement?

Operational improvement is the process of making the business run better—smarter, faster, and more consistently. It’s about solving the right problems, reducing friction, and creating systems that support both the business and the people doing the work.

This work often includes:

Facilitated sessions and structured brainstorming to uncover what’s working—and what’s not
Using proven frameworks to gather input from leadership, staff, and customers
Respecting and engaging front-line employees, whose insight is critical to sustainable change
Identifying and addressing bottlenecks, handoff issues, or inconsistent processes
Standardizing how core tasks are performed, documented, and measured
Improving communication and accountability across roles or departments

True operational improvement isn’t about adding complexity—it’s about clearing noise, clarifying priorities, and making the work easier to do right.